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Frequently Asked Questions

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  • Why can't I log in to my account? (For accounts created before 7/30/2015)

    For security reasons, we are not able to port over passwords from the old site for users as they are encrypted. Please create a new account using our registration form.

  • Why can't I see my order history? (For accounts created before 7/30/2015)

    For security reasons, our new system cannot track orders that were placed before 7/30/2015. All orders placed after 7/30/2015 can be viewed in your personal order history page. If you have questions regarding orders placed before 7/30/2015 please contact our customer service department.

  • Where is my nearest repair center?

    For your nearest repair center please click on our Repair Center link here.
  • What type of oil do I use in my Viper engine?

    Viper engines use either a 2-cycle - air-cooled oil,  or a 4-cycle oil depending on the engine requirements. You can purchase our Viper 2-cycle oil here and our Viper 4-cycle oil here.

  • How do I purchase parts for a product I own?

    There are two options for ordering parts online.
     
    If you know the part number you are looking for, enter the number in the search box in the upper left corner and click on the red arrow key. If the part number does not appear, the part is not available online and you must call our customer service department
     
    If you do not know the part number you are looking for, click on the following link http://www.getearthquake.com/parts
  • I am looking for a manual for an Earthquake product?

    Earthquake product manuals that we have produced can be accessed by visiting our download center at the top of this website.
  • I ordered my part Thursday morning, two day air and its now Monday, why haven't I received my part?

    While most of the time we get to the orders as soon as they come in, we still have to allow one day for processing the part here at Earthquake. This generally means that the order will be processed by UPS the following day. Two day shipping means two business days, which excludes weekends and other events that can occur. Please check out UPS for more information.
  • Why can't I purchase some products online?

    Our business model of distributing products around the world through retail and small dealer venues is important to us. Thus it is in our best interest to support their in-house and on-line sales efforts. While we can provide you the name of retailers that purchase our product, we are unable to provide up-to-date information on the availability at your local stores. If you would like the names of potential stores that carry the product, please contact us at 80-345-6007 and selection option 8.



  • How do I prepare my engine for long-term storage?

    If your unit will not be used for more than one month, prepare it for longer term storage.

    Steps for Long-Term Storage:

    1. Mix an appropriate amount of fuel stabilizer, such as STA-BIL, to fresh gasoline, in the ratio recommended on the stabilizer packaging. Run the engine for five minutes to distribute the stabilizer mixture throughout the fuel system. This will prevent gum, varnish and corrosion build up in you fuel system during long-term storage for up to 12 months.

    2. Empty the unit completely of all fuel.

    3. Store unit as directed in manual.

  • What is the best way to order parts if I reside in Canada?

    For faster service and easier convenience for our Canadian customers, you are able to order parts directly through our Canadian Distributor. You can find you local distributor by clicking on this link.
  • Why is there no "add to cart" button on a part that I would like to order?

    When our parts are currently unavailable or on back-order, we do not have an option available to purchase on line. If you would like to check on the future availability or have any questions, you may contact our Customer Service department at 800-345-6007.

All weights, specifications and features are approximate and are subject to change without notice. Due to continuous product improvements, product images may not be exact. Warning labels in some product images may have been removed for photography purposes only. Props shown in photos not included. Some assembly may be required.

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